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Columbia Bank Mobile Banking

Stay Connected with Your Personal Finances ... From Your Mobile Phone.  With Mobile Banking, you stay connected with your personal finances, using your cell phone, anytime, anywhere.  View the Columbia Bank Mobile Banking Demo here or find answers to Frequently Asked Mobile Questions here.

Our Mobile Banking service allows you to...

• Use your existing mobile device
• Perform online banking activities from anywhere at anytime 
• Set up customized text messaging alerts for up to 2 phone numbers ... so you always know your account balance.

To get started, you must first be a registered Online Banking customer...

• From any computer (non-mobile device), visit our web site, click on "Personal Banking Access" and then click on "Sign Up Today!"
• Read and agree to the disclosures.
• Complete and submit your Online Banking application (Remember to enroll in Bill Pay during the application process).
• If your application information matches our records, you will be automatically enrolled. If your application information does not match our records, we will contact you.

Two Mobile Banking Options...

• If you already have a smartphone, you can access this service through your existing Web browser-based (Internet) service by visiting columbiabankonline.com.
• If you do not have a smartphone, you can access this service with any mobile device that sends and receives text messages through your existing SMS-based service.  Read "Text Message (SMS) Banking" below on how to get started.

Web-Based Mobile Banking...

• Using your mobile device's Web browser, visit our website -- columbiabankonline.com. The website will detect that you are using a mobile device and bring you to our secure mobile login page.
• Without logging in, you can access mobile versions of our most popular website pages -- "Branch/ATM locations" "Rates" and "Contact Us."
• To start banking, enter your login credentials, along with the answer to the security question previously set up.

When logged in, you can use your mobile device to:

• Check account balances.
• Perform quick transfers or schedule one-time transfers.
• Pay bills for existing payees.
• View pending payments.
• Review payment history.
• View current account and loan rates.
• Use our Branch/ATM locators.
• Access customer service information.

Text Message (SMS) Banking...

• To start using SMS Banking, first log into Online Banking from your computer.
• Simply click on "Account Access" and "Notifications".
• Provide your mobile device phone number(s) ... confirm the security code sent to your phone.  Simply choose your primary account, a transfer source account, and alert preferences (i.e. automatic weekly balance alerts and/or low balance alerts).
• You are now set up for Text Message Banking. You can text your banking commands to 454545 (Tip: store 454545 in your phone's "Contact List" for easy access).

Text Commands...

• BAL = primary account balance
• BAL ALL = all account balances
• BAL CHK = all checking account balances
• BAL SAV = all savings account balances
• LAST = last 5 transactions for primary account
• TRANS amount = transfer money from source to primary account (amount being the amount you wish to transfer)
• STOP = deactivate text banking
• HELP = list and description of all text commands

Customer Support...

Send us an email. A Columbia Bank representative will respond within 1-2 business days.

Avoid sending personal (confidential) information through regular email.  Our "Secure Email Support" from within Online Banking provides a protected way to email your account-related inquiries directly to our Customer Service Center.  Learn more about "Secure Email Support" here.

You can also speak to a Customer Service Representative - Monday through Friday, 7:00 am to 8:00 pm, and on Saturday and Sunday, from 8:00 am to 4:00 pm (e-mail inquiries are typically handled within 24 hours).