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Columbia Bank Receives 2022 Bank Customer Experience Award

October 3, 2022


Columbia Bank is pleased to announce it has been selected as a recipient of a national Bank Customer Experience Award (“BCX Award”) for “Best Branch Experience.” The BCX Awards honor the most unique, innovative and pioneering financial institutions and technology providers whose branches and technologies impact consumers the most. The award was presented to Columbia Bank on August 31, 2022 at a special ceremony held at the Bank Customer Experience Summit in Chicago, Illinois.

The “Best Branch Experience” category recognizes a bank or credit union that has elevated its branch service to provide experiences that captivate, engage and help serve customers. In 2021, Columbia Bank surveyed over 7,000 randomly selected clients to evaluate their branch experience. The results of the customer satisfaction surveys indicated that approximately 91% of clients surveyed rated Columbia Bank’s overall branch experience “excellent.” Alongside strong satisfaction scores, Columbia was also selected for its non-traditional use of branches. From a modern branch design to a unique Customer Service Representative Certification program to hosting community events and interactive digital product placemats, Columbia is going above and beyond to keep branches an integral part of how it serves clients.

“We are honored to receive the BCX Award for best branch experience. Although the way Banks use branches is evolving, we’re proud to say that our network continues to be a vital part of how we stay connected to clients, prospective clients, and the communities we serve,” said Thomas J. Kemly, President and CEO of Columbia Bank. “Our branches have transformed from mainly transactional locations to true community hubs where clients can experience a demo, attend a seminar, receive live assistance with digital products, and more. I’m proud to say that our people have really led the way in presenting what a modern-day branch should look like. Please join me in not only congratulating but thanking our branch network for their outstanding service.”


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